What should I do if one of my creditors contacts me?
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If you are contacted in any way by one of your creditors we will deal with it for you. If you are contacted by letter call us immediately on 08712 222 280 so that we can determine what action is necessary. If you are contacted by means of a telephone call then ask the caller to call us on 08712 222 280 to discuss your account.
Most correspondence is automatically generated, but we'll deal with your creditors on your behalf, so just contact us and let us know if anything concerns you. Once you are a Chiltern customer then there is no need to contact your creditors directly - we'll do it for you.
Important Information About Our Service & Fees
Whilst we strive in all cases to negotiate the best deal with your creditors, we cannot guarantee a reduction in interest or charges. Also as one of the largest providers of debt management solutions in the UK, we are able to provide initial advice over the phone without charge, however, if a debt solution is taken out, please be aware that fees will be charged. We aim to keep these fees as low as possible and believe that we are very competitively priced. View more detailed information on our fees including examples for each product here.
Further Additional Information
The insolvency service has produced a guide for people who are struggling with debt, which outlines each of the available solutions.
If an IVA is not maintained it could lead to bankruptcy.
